We go to great lengths to ensure our customers get the exact product they order in respect to quality and quantity. We appreciate however that there may be situations that may lead our customers to return the product. To arrange for the return of your order you can call us on 0711 766277. If you are not happy with the product you can return the product to us within 15 days from the date of purchase. The item must be returned in an unused, unsealed, unopened state and the package should not be damaged at all. The return should also be accompanied by evidence of purchase. We will process your refund for return within 7 days. Shipping charges are non-refundable unless we shipped the wrong item. We commit to ensure that the process of return and refund is as smooth as possible.